Future Phone System

July , 1999

TeleSynergy's TelePCX is an PC-based PBX with built-in auto attendant and voicemail system housed in a single server. You get web-based unified messaging capability (integrated with TeleUMS), IVR (interactive voice response), FOD (fax-on-demand), desktop call control with caller ID capability, and ACD.

What's your next phone system going to look like? Today's CT market offers an abundance of powerful - and seemingly divergent - solutions. But unifying principles are fast emerging, as today's trailblazing niche products claim portions of tomorrow's integrated telecom landscape.

-----by Brandon Friesen, Richard "Zippy" Grigonis, and John Jainschigg.

TeleSynergy's (Santa Clara, CA - 408-260-9970) TelePCX is an PC-based PBX with built-in auto attendant and voicemail system housed in a single server. You get web-based unified messaging (integrated with TeleUMS), IVR, fax-on-demand, desktop call control with caller ID capability and ACD. In addition, TelePCX supports a GUI-based application generator. This software development tool kit lets you develop call flows for the IVR and fax-on-demand.

TelePCX runs on Windows NT or Windows 95. It's based on TeleSynergy's 412 PBX board, which supports four ports by 12 extensions and two ports of voice for voice processing features. If you add the switch board, or the voice board, the TelePCX can support up to 48 ports and 96 extensions. Network compliance supports TCP/IP protocol.

With an IP telephony board, TelePCX can receive incoming calls, distribute them, and make outgoing calls through IP network. However, it won't be H.323-compatible until the fourth quarter.

Operator console is a graphical console that lets an operator answer, transfer, hold and speed dial calls. With Monitor Console, supervisors can monitor and supervise status of all telephone lines.