2014.08.30 Customer Testimonial: TieUS provides Office Phone System for small businesses with TeleSynergy’s AbovEdge One-Architecture IP PBX solution

2014.08.30

“We can get customer’s Office Phone System up and running within hours, thanks to AbovEdge’s user friendly administration interface. Its rich features provide plenty of standard functions without any further configuration. When a tailor-made call flows is needed to adapt to customer’s operation, it is just a few extra steps away, thanks again to the flexibility the system provides.” Said Dan Lan, President of TieUS Technology while commenting on their experience of working with TeleSynergy.

“VoIP brings mobility, features and flexibility, but it does come with some supporting challenges. Unlike legacy system, where you have clear cut point of connection to clarify who is at fault, it is often difficult to tell who is responsible for service interruption or poor quality of calls. For example, many small companies use the same network for both data and voice, but without proper network configuration. A glitch in the network or a peer-to-peer service could temporarily eats up all the bandwidth and interrupts the voice service. In other times, due to the VoIP service architecture, even the Carriers could not easily tell which of their partner network is at fault of a service failure. ”

“With a set of unique troubleshooting tools TieUS developed and TeleSynergy’s intelligent equipment and experienced engineers, we can quickly pinpoint issues and explain to customers what needs to be done to address the issue. This is the kind of responsible and responsive service our customers deserve and we have been striving to deliver.”

“TieUs has spent years of effort and investment building an infrastructure to provide the highest quality of service. It is with this same high standard, we choose AbovEdge and TeleSynergy’s experienced technical support team to help us deliver the same level of service our customers enjoyed.” Dan concluded his testimony expressing TieUS’ commitment to consistent, high quality services.

TieUS Technology Corporation

Based out of Vancouver, British Columbia, Canada, TieUs Corporation was founded from a group of technical engineers in 1997. Since that time it has become an industry leader as an Internet and Voice over IP Service Provider, and Microsoft solution provider. TieUs provides a wide selection of consumer and business telecommunications services, available worldwide, which includes Long Distance & Local VoIP Phone Service, Digital/Broadband Phone services, and IP PBX solutions.