TeleSynergy Successfully Built a Professional Outsourced Call Center in Shanhai

Sep. 27, 2005

November 2004, Tangram customer interaction center, which is built by the branch company of TeleSynergy in Shanhai, officially operates.

Considering that the Tangram customer interaction center aims to be an international company, TeleSynergy and Shanhai Tangram strictly discussed, planed and formed the customer service pattern of outsourcing call center platform.

The platform has three key features: easy to establish, high return on investment, and flexibility, which enables Shanhai Tangram successfully founded their customer interaction center.

The automatic calls distribution function makes the calls efficiently and reasonably allocated to the service agents, improving agents’ efficiency. Integrating with the voice mail and recording system further brings convenience to agents. The system also provides out-bound function, which assists agents actively offer services to customers. In addition, the platform provides a variety of reports for management purposes and decision use.

Referred to the ways of advanced countries doing call center, TeleSynergy’s call center even has VIP rooms for those prestigious persons in order to satisfy customers’ needs in every aspect! With characteristics of one-source and customized ability, Telesynergy’s solution provides better customer service to raise customer royalty and management performance!