TeleSynergy's turnkey TelePCX Comm Server - CT EXPO Spring 99 Judge's Pick

May 1, 1999

TeleSynergy's TelePCX 2.0 is a proprietary communication server that has everything a company needs to get started (auto attendant, voice mail, IVR, FOD, unified messaging, toolkit) and a price tag that even small and mid-sized companies can live with.

The TeleSynergy (Santa Clara, CA-408-260-9970) booth was humming at the show - it took me several attempts to nuzzle my way in. When I finally did, their TelePCX 2.0 proprietary communication server turned out to be a virtual shoo-in for my judge's Pick.

One, because it has everything a company needs to get started - no mixing and matching from various vendors. And two, because the price is right, starting at under $2K for a full-blown system.

A turnkey package will get you the TelePCX 2.0 95/98/NT PC-based phone system, combined with auto attendant/voice mail and an application generator called TeleAPG. The system scales up to 48 trunks by 96 extensions.

The pieces that make up TelePCX are not entirely new- the boards, software applications and TeleAPG toolkit have been on the market for a while - but the turnkey TelePCX 2.0 has only Ben shipping since December '98.

Many CT applications such as IVR, FOD and web-based unified messaging can be integrated into TelePCX 2.0 as needed via the GUI-based application generator, TeleAPG. IVR and FOD can be built right in. Over 60 high-and low-level objects can be dragged and dropped into a chart of your call flow. I tried it - easy. TeleSynergy's web-based unified message system, TeleUMS, can also be added to the TelePCX 2.0 as needed.

-- Brandon Frieson